Last updated: 3 September 2026
This Privacy Policy explains how Caron Leanne Stace (ABN 28 347 936 379), trading as Caron Stace-Railly (“Caron Stace”, “we”, “us” or “our”) collects, uses, stores and protects personal information.
We are based in Queensland, Australia and are committed to handling your personal information responsibly and transparently.
This Privacy Policy applies when you visit our website, join our email list, communicate with us, register for a workshop or program, purchase a product or service, participate in coaching, or otherwise interact with our business.
The personal information we collect depends on how you interact with us. It may include:
We generally collect information directly from you when you:
We may also collect certain information automatically through cookies, analytics tools, tracking technologies and similar technologies used on our website.
We may use your personal information to:
If you consent to receive marketing communications from us, we may contact you by email and/or SMS about our programs, services, resources, events, content and offers.
You can withdraw your consent to marketing at any time.
You can unsubscribe from marketing emails using the unsubscribe link provided in the email.
For SMS marketing, you can use the opt-out method provided in the message, such as replying STOP where that functionality is available.
You can also contact us directly at [email protected].
We will process unsubscribe requests in accordance with applicable Australian law.
Unsubscribing from marketing does not prevent us from sending you communications that are reasonably necessary to provide something you have purchased or requested. These may include appointment reminders, payment information, program updates, login information and service announcements.
We do not sell your personal information, email address or phone number to third parties for their own marketing purposes.
Where we ask you to provide consent to receive marketing, we may record information about that consent, including when and how it was provided.
This helps us manage your communication preferences and demonstrate that marketing consent has been obtained where required.
You can change your marketing preferences or withdraw your consent at any time.
Our website may use cookies, pixels and similar technologies.
These technologies may be used to:
Some cookies and tracking technologies may be provided by third-party analytics, advertising, social media or technology providers.
You can usually restrict or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
We may use analytics and advertising services to understand how people interact with our website and marketing.
These services may collect information about website visits, page views, interactions, devices and referral sources.
Where we use advertising platforms, information may also be used to measure advertising performance or show relevant advertising to people who have previously interacted with our website or content.
We may provide personal information to trusted service providers where it is reasonably necessary to operate our business and provide our services.
These may include providers that assist us with:
We only disclose information that is reasonably necessary for these providers to perform services on our behalf.
We may also disclose personal information where required or authorised by law.
We use third-party technology platforms to operate our website, manage customer relationships, deliver communications and provide our services.
This may include HighLevel and associated service providers for website, CRM, email, SMS, forms, bookings, automation and customer communications.
We may also use other third-party platforms for payment processing, video conferencing, online learning, analytics, advertising and related business functions.
These providers process information in accordance with their own privacy policies and security practices.
Some of the technology and service providers we use operate outside Australia.
As a result, personal information may be stored or processed in countries outside Australia, including the United States and other countries where our service providers or their infrastructure operate.
Where practical, we take reasonable steps to use reputable service providers with appropriate privacy and security practices.
Payments for our products and services may be processed by third-party payment providers.
We generally do not directly store your complete credit or debit card details.
Payment information is handled by the relevant payment provider in accordance with its privacy, security and payment-processing practices.
During coaching, programs or workshops, you may choose to share personal, professional or business information with us.
We use this information for the purpose of providing coaching, strategy, feedback and related services to you.
Information shared privately during coaching will be treated as confidential, subject to the exceptions described in our Terms and Conditions and any disclosure required by law.
Some group coaching sessions, workshops or training sessions may be recorded.
Where a session is being recorded, participants will be informed.
If you participate verbally or visually in a recorded session, your name, image or voice may be included in that recording.
Recordings may be made available to other participants in the relevant program or workshop.
Participants are expected to respect the confidentiality and privacy of other participants. However, we cannot guarantee the actions of other individuals participating in a group environment.
We do not generally seek to collect sensitive personal information.
However, you may sometimes choose to share information of a sensitive nature during coaching or when completing an application or questionnaire.
Where sensitive information is collected, we will handle it appropriately and only use it where reasonably necessary for the purpose for which it was provided, or as otherwise permitted by law.
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include using reputable technology providers, access controls, passwords and other reasonable security measures.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business, provide our services and meet legal, accounting and record-keeping requirements.
When personal information is no longer reasonably required, we may delete or de-identify it, subject to any legal obligations requiring us to retain it.
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to personal information.
Requests can be sent to [email protected].
Our website, emails or resources may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites or services.
You should review the privacy policies of those providers when providing personal information directly to them.
Our website, coaching and business services are intended for adults.
We do not knowingly collect personal information from children unless appropriate consent has been provided and there is a legitimate reason for us to do so.
If you have a question, concern or complaint about the way we handle your personal information, please contact us.
We will review your concern and aim to respond within a reasonable period.
Where applicable, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website together with the date it was last updated.
If you have questions about this Privacy Policy or the personal information we hold about you, please contact:
Caron Leanne Stace
Trading as Caron Stace-Railly
ABN 28 347 936 379
Queensland, Australia
[email protected]