Last updated: 3 September 2026
These Terms and Conditions apply to the website, products and services provided by Caron Leanne Stace (ABN 28 347 936 379), trading as Caron Stace-Railly (“Caron Stace”, “we”, “us” or “our”).
Our principal place of business is in Queensland, Australia.
By accessing this website, purchasing a product or service, registering for a program, or otherwise engaging our services, you agree to these Terms and Conditions.
Please read them carefully before making a purchase.
Specific products, programs or services may also have additional terms displayed on the relevant sales page, checkout page, proposal or agreement. If there is an inconsistency, the terms specific to that offer will apply to the extent permitted by law.
We provide business coaching, strategy, education and related services, which may include:
The exact inclusions, delivery method, duration, access period and pricing of each offer will be described on the relevant sales page, checkout page, proposal or agreement.
Our coaching and educational services are designed to help you think more clearly, make informed decisions and take action in your business or career.
Coaching is a collaborative process.
We may provide guidance, questions, frameworks, strategic recommendations, feedback, education and resources, but you remain responsible for your own decisions, actions and results.
You decide what advice or recommendations you implement and how you apply them to your circumstances.
We want you to get great results from working with us, but no business or coaching outcome can be guaranteed.
Results depend on many factors outside our control, including your:
We do not guarantee any particular level of revenue, profit, clients, sales, business growth, career change or other financial or commercial result.
Any case studies, examples, testimonials or client results shown on our website or in our marketing represent individual experiences. They are not a guarantee that you will achieve the same or similar results.
Information provided through our website, programs, coaching, courses, workshops, emails, resources and other content is provided for general coaching and educational purposes.
It is not a substitute for legal, accounting, taxation, financial, investment, medical, psychological or other regulated professional advice.
Where a decision requires specialist advice, you are responsible for obtaining advice from an appropriately qualified professional based on your individual circumstances.
You must be at least 18 years old and legally capable of entering into a contract to purchase our products or services.
If you purchase on behalf of a company, organisation or other business entity, you confirm that you have authority to enter into the agreement on its behalf.
Prices will be displayed on the relevant sales or checkout page or otherwise agreed with you before purchase.
Unless otherwise stated, prices are in Australian dollars (AUD).
GST will be included or identified as applicable.
We may change the price of our products and services at any time. Any price change will not affect a purchase you have already completed unless you agree otherwise.
Payment must be made using one of the payment methods available at checkout or agreed with us.
Where you purchase using a payment plan, you are agreeing to pay the full purchase price in instalments.
A payment plan is a method of paying for the full product or service over time. It is not a month-to-month subscription that can be cancelled simply by stopping future payments, unless the offer is expressly described as a cancellable subscription.
You authorise us and our payment provider to process the agreed instalments using your nominated payment method.
If a scheduled payment fails, we may:
You remain responsible for any outstanding amounts under the payment agreement.
If you are experiencing genuine difficulty meeting a payment, please contact us at [email protected] so we can discuss the situation.
Specific products or programs may have their own cancellation or refund policy. Where this applies, it will be stated on the relevant sales page, checkout page, proposal or agreement.
Unless a specific offer states otherwise, we do not provide a refund simply because:
For digital products or courses where you receive immediate access to the materials, change-of-mind refunds will generally not be provided once access has been supplied unless a specific offer states otherwise.
This clause does not limit any rights or remedies you may have under the Australian Consumer Law or other laws that cannot legally be excluded.
Our products and services come with any consumer guarantees that apply under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot legally be excluded.
Where you are entitled to a remedy under Australian Consumer Law, we will provide the remedy required by law.
Where your purchase includes private coaching or strategy sessions, you are responsible for booking and attending your sessions within any timeframe specified for your program or package.
If you need to reschedule a private session, please provide at least 24 hours’ notice.
Where less than 24 hours’ notice is provided, or you do not attend a scheduled appointment, the session may be treated as used.
We understand that genuine emergencies happen and may waive this requirement at our discretion where circumstances reasonably warrant it.
If we need to reschedule a session, we will arrange an alternative time with you.
Where a coaching package or program must be completed within a specified period, you are responsible for using your sessions or accessing the program within that period.
Unused coaching sessions do not automatically roll over beyond the agreed program period unless we agree otherwise.
Where illness, family circumstances or another significant event affects your ability to participate, please contact us. We may agree to an extension where reasonable, but extensions are not guaranteed.
Dates and times for live sessions will be communicated to participants.
Occasionally, we may need to change a session date, time, facilitator, format or delivery method.
Where reasonably possible, we will provide notice and arrange an appropriate alternative.
Your inability to attend a particular live session does not automatically entitle you to a refund where the overall program continues to be provided as described.
Where recordings are part of the program, access will be provided in accordance with the terms of that particular offer.
Some group coaching sessions, workshops or training sessions may be recorded for the benefit of participants.
Where a session is being recorded, participants will be informed.
If you participate verbally or visually during a recorded group session, your voice, name or image may appear in the recording.
Recordings provided to program participants are confidential program materials and must not be downloaded, copied, shared, republished or distributed unless we expressly permit it.
Private coaching sessions will not be recorded without your knowledge.
Group coaching relies on participants being able to speak openly.
If you participate in a group program, workshop, community or group coaching session, you agree to respect the privacy and confidentiality of other participants.
You must not:
We ask all participants to observe these standards. However, because we cannot control the behaviour of every participant, we cannot guarantee that information shared in a group environment will remain confidential.
Please use appropriate judgement when deciding what personal or commercially sensitive information you share.
We will treat information you share with us during private coaching as confidential.
We may disclose information where:
We may retain reasonable notes and records relating to our work together in accordance with our Privacy Policy.
Unless otherwise stated, all intellectual property provided through our website, programs and services remains owned by us or our licensors.
This includes, without limitation:
Purchasing a product or service does not transfer ownership of our intellectual property to you.
When you purchase one of our products or services, we grant you a limited, personal, non-exclusive and non-transferable licence to use the materials for your own personal or internal business purposes.
Unless we give you written permission, you must not:
You may, of course, apply what you learn through our coaching and education to your own business.
You retain ownership of intellectual property and materials you bring into the coaching relationship or provide to us.
Where you share business plans, ideas, documents, copy, frameworks or other proprietary information with us for the purpose of coaching, you retain ownership of those materials.
You give us permission to access and use those materials only as reasonably necessary to provide the services you have purchased.
We will not publish your name, image, testimonial, private business information or detailed results as a case study without appropriate permission.
Where you voluntarily provide a testimonial and give us permission to use it, you allow us to reproduce that testimonial on our website and in our marketing materials.
You can contact us if you have questions about how a testimonial is being used.
We want our programs and communities to be constructive and safe places to participate.
You agree not to engage in conduct that is:
We may take reasonable steps to address inappropriate conduct.
For serious or repeated breaches, we may remove a participant from a program, community or service.
Where this occurs, any refund or outstanding payment obligations will be determined having regard to the circumstances, these Terms and applicable law.
You may use this website for lawful personal and business purposes.
You must not:
We may restrict access where reasonably necessary to protect our website, systems, intellectual property or users.
We make reasonable efforts to ensure information on our website is accurate and useful.
However, business, technology, platforms, pricing, marketing practices and other information can change.
We do not guarantee that every piece of information will remain current indefinitely.
You are responsible for considering whether information is appropriate to your particular circumstances before acting on it.
During coaching or training, we may discuss, recommend or link to third-party products, software, platforms, consultants or services.
Any decision to purchase or use a third-party product or service is yours.
We are not responsible for a third party’s:
Your relationship with that provider will be governed by its own terms and conditions.
Where we receive an affiliate commission or other benefit from a recommendation, we will disclose this where required.
Our online services rely on technology provided by third parties, which may include website platforms, course platforms, email providers, payment processors, video conferencing services and other systems.
We cannot guarantee that these services will operate without interruption.
If a technical issue materially prevents us from delivering something you have purchased, we will take reasonable steps to resolve the issue or provide an appropriate alternative.
When you provide your contact details and consent to receive marketing communications, we may communicate with you by email and/or SMS about our programs, services, resources, events and offers.
You may withdraw your consent to marketing communications at any time by using the unsubscribe or opt-out method provided in the communication or contacting us at [email protected].
Opting out of marketing does not prevent us from sending communications reasonably necessary to provide a product or service you have purchased or requested, such as payment notices, appointment information, program updates or service announcements.
Our handling of personal information is explained further in our Privacy Policy.
To the maximum extent permitted by law, we are not responsible for loss resulting solely from decisions you make based on coaching, educational content or general information provided by us.
You remain responsible for evaluating and implementing decisions within your own business or circumstances.
Nothing in this clause is intended to exclude or limit liability where doing so would be unlawful, including rights and remedies that cannot be excluded under the Australian Consumer Law.
We will not be responsible for delays or failure to provide a service where circumstances outside our reasonable control prevent us from doing so.
This might include significant illness, natural disasters, telecommunications or technology failures, government restrictions or other events that could not reasonably have been prevented.
Where this occurs, we will take reasonable steps to minimise disruption and resume or rearrange delivery where practical.
We may suspend or terminate your access to a product, program, course or community if you materially breach these Terms, including where you:
Where appropriate, we will give you a reasonable opportunity to resolve the issue before terminating access.
Termination does not automatically cancel payment obligations that arose before termination, subject always to applicable law.
We collect, use and manage personal information in accordance with our Privacy Policy.
By using our website and services, you acknowledge that you have had the opportunity to read our Privacy Policy.
We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.
The current version will be published on our website together with the date it was last updated.
Changes will not retrospectively remove rights you already have in relation to a completed purchase.
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the jurisdiction of the courts of Queensland and any applicable Commonwealth courts.
Nothing in this clause limits any rights you may have under laws that apply to you and cannot legally be excluded.
If you have questions about these Terms and Conditions, please contact:
Caron Leanne Stace
Trading as Caron Stace-Railly
ABN 28 347 936 379
Queensland, Australia
[email protected]